Our current delivery is 6-8 weeks (aluminium) and 8-12 weeks (steel) from ordering to delivery. This is an estimate and can fluctuate so please contact us at time of your order for an up-to-date delivery timeline.
Please note that due to high transport costs and costs of repeat deliveries, if a delivery is attempted and is rejected from site after we have given you the delivery date by email and that delivery date has not been rejected by you, Black Metal Doors reserves the right to charge you 10% of the order value for the transport costs to redeliver, payable before final delivery. Someone needs to be on site to accept the delivery, deliveries are most of the time kerb deliveries and you will need to have people on site to help unload the lorry.
Please note that when you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition, claims for damaged goods are not covered (signing for items that were not checked will not cover you). If there is damage upon delivery we will action the replacement of parts within a reasonable time scale usually within 24- 48 hours. You must report any issues or faults within 5 days of delivery date. Please notify us at email@example.com.
Please do not schedule in your builder or any other trades until your materials are on site as some deliveries may be delayed and we are unable to compensate you, your builder or any other trades.
If you are ordering the doors as supply-only, we will send you an clear installation guide so you or your builder can install the doors without any problem. If you have any questions, you can call our friendly team and they will be happy to assist you over the phone.
Alternatively, we offer installation from our in-house installation team at an extra cost depending on your location. Our installation services are not nationwide and each enquiry is treated individually. If you are interested in a quote for installation, enquire with us at firstname.lastname@example.org.